Account Management

DOKK accounts are self-managed by your organization's admin user. This page covers user roles, account setup, and how to manage your team.

1. Getting Started

New organizations can sign up directly at portal.dokk.com/signup. During setup, the first user is designated as the Admin — this account has full control over the organization within DOKK.

2. User Roles

• Admin — Full access. Can manage port calls, update organization details, invite and deactivate users, and manage subscriptions. One admin per organization.

• Primary User — Access to core platform features: port call bookings (agencies) or port call management (ports). Can be scoped to specific ports, quays, or functions.

• Reporter — View-only access. Can observe port calls, add comments, and receive notifications.

3. Managing Your Team

Admin users can invite new users, block sign-in for inactive users, and deactivate accounts directly from the organization settings page. Deactivated accounts are billed for the full year regardless of when deactivation occurs and cannot be reassigned to another person.

4. Subscription Management

Admins can manage subscriptions for their organization directly from the platform — cancel at the end of the current billing period, reactivate a cancelled subscription, or close the account immediately. Additional user accounts are billed annually from the date of creation. See Pricing for current rates.

5. Security

Each account is tied to the user's official email address. Users are encouraged to keep passwords strong and up to date. Contact us at dokk@dokk.com if you need to transfer ownership or have concerns about account access.

6. Support

A built-in ticketing system is available for questions, feedback, or bug reports — find it under Support in the side navigation while logged in. For account-specific issues contact dokk@dokk.com.