Plans & Pricing
Pricing for DOKK services was established in November 2024 and remains valid through end of 2026. All prices are in ISK and exclude VAT. Any adjustments will be communicated to affected organizations well in advance.
Annual subscriptions
Port Call Fee
Charged to port organizations per accepted and completed port call, accumulated through the year and invoiced at year-end by Faxaflóahafnir sf.
A port call is considered billable if any of the following apply:
- Port call is active and accepted
- Port call was closed after having been accepted
- Agency cancels within 30 days of the vessel's arrival date
- Port rejects within 30 days of arrival (without ever accepting)
- Port accepted more than 7 days after submission, then later rejected
- Port accepted within 7 days of submission, but rejected more than 7 days after acceptance
A port call is never billable if it was cancelled or rejected more than 30 days before arrival and was never accepted, or if it was both accepted and rejected within 7 days of submission and acceptance respectively.
Port InsightsAdd-on
- Insights dashboard with port call analytics
- Cancellation records and historical data
The Insights catalogue is rapidly growing and we're always looking for feedback from Port organizations. If you'd like to see any relevant statistics, graphs or insights into your operations then please contact us and we'll try our best to incorporate your ideas into the Port Insights subscription features.
Additional User AccountsAdd-on
Each organization receives one admin account at no charge. Additional accounts are billed annually from the date the account is added, regardless of subsequent deactivation. Invoices are sent out at the start of a new billing cycle which is just after new year.
Media Organization AccessBeta
- 1x admin account
- API access
- Calls within registered country
- Port call history
- Inter-party comments & references
Additional accounts: 26,900 ISK / year. Invitation only — subject to DOKK's discretion.
Cruise Line AccessBeta — Founding Partner Rate
- 1x admin account
- API access
- Full vessel history & future calls
- No port call fees
- Instant messaging between you and any agencies around the world
Inter-party comments & references
Additional accounts: 26,900 ISK / year. Founding partner rate is subject to change when the service exits Beta. Invitation only, contact us if your vessels are being booked through an agency that is operational in DOKK.
On-demand services
Custom Development
18,000 ISK / per hourFor organization-specific development work that falls outside DOKK's platform roadmap. Minimum billing of 1 hour. DOKK reserves the right to decline requests that are not feasible or outside our scope.
Data Extraction and Analysis
18,000 ISK / per hourFor advanced data needs beyond what the built-in Export to Excel feature covers (filterable by date, vessel, quay, and more). Minimum billing of 1 hour, no subdivisions for larger projects.
Port Call Transfer
18,000 ISK / flat feeManaged bulk transfer of port calls between agencies when a cruise line officially reassigns vessels to a new agent. Scoped by vessel, country, and date range — flat fee regardless of how many calls are transferred.
Billing & payments
All invoices are issued in ISK by Faxaflóahafnir sf.'s finance department. Annual subscriptions and port call fees are accumulated through the year and invoiced at year-end. On-demand services are billed upon delivery.
Late invoices may result in account suspension after repeated follow-ups, though we aim to maintain flexible payment terms.