Major User Interface Update and More

DOKK has been redesigned from the ground up:

• Every page: port calls, the calendar, ports, vessels, Port Insights, your organization and the dashboard.
• Phones and tablets: every page now works on both. On an iPad or a narrow window, long tables turn into cards instead of scrolling sideways.
• One action bar: each page’s main actions sit in a bar at the bottom, with keyboard shortcuts.
• Icelandic: DOKK now follows the language set on your account, starting with port calls, with more pages to follow.

Ports can now plan and run their teams in DOKK:

• A weekly schedule: the port calls show alongside the shifts, so you plan staff around the ships.
• Shift tasks linked to port calls: each task is tied to its call.
• Shift swaps: a worker proposes, a colleague accepts, an admin approves, and the tasks move with the shift.
• Clock in and out in DOKK: a shift left open is clocked out automatically after 16 hours, with a note.
• Shift insights: hours worked, rest between shifts and missing clock-ins, checked against weekly and monthly hour limits that each organization sets.
• Paid rest days: shown on the schedule.
• Recurring daily checklists: with notes and photos.
• Notifications: workers are told when an admin changes their shift.
• MyTimePlan: ports that use it can sync rosters, shifts and clock data both ways.
• If you need assistance with MyTimePlan connection with DOKK, then contact us and we will assist you.
• Each Port Organization in the platform is given 20x complimentary shift seats that can be allocated towards personnel working at the port. This role has a more limited scope within the platform and is primarily used for monitoring shifts and tasks within them as well as communication with other internal users.

• A clear name: every call has a readable reference like ISREY-27-203, made from the country, the port, the year and a number.
• Its whole history as a timeline: booked, accepted, changed, and by whom.
• Who else is in port at the same time.
• Services: agents request them, and ports allocate them.
• Documents: shared per call, such as SafeSeaNet files, manifests and invoices.
• Accepting a call: ports see which berths fit the vessel, which are taken, and the agency’s booking record.
• Cancellation fees: an agent cancelling inside a port’s cancellation policy sees the fee before confirming, and accepts it explicitly.
• We're also forcing agencies to fill in information about Turnaround calls in regards to date and time of actual turnaround for passengers and placing emphasis on such details within each call id.

• Aliases: ports can have other names (AKA or nicknames), so itineraries uploaded by agents match the right port automatically. Ports can have multiple nicknames to try and match with automatic itinerary uploads.
• UN/LOCODEs: shown alongside port names.
• We've also introduced images to ports so users can now upload them to better represent their infrastructure in the platform. Try it!

• A 3-month free trial, started from the Insights page.
• A phone layout.
• New charts for pending calls: the calls queued until a port’s booking window opens. Booking windows now roll with the dates instead of following the calendar year.

We've also implemented messaging which enables users to communicate within their organization as well as outside of it with some restrictions. It's mainly aimed at cross organization communication, specifically between local ports and agencies but cruise lines can also communicate directly to agencies.

We've set up a new notification center where users can select which types of notifications they'd like to receive in-app or via email. This varies between user types (agents, port users, cruise line and etc.) as well as specific organization roles. Please review them as most of these settings are defaulted to a certain option which might not suite your interests within the platform.

These settings can be accessed in the account page for your user in the Notification settings tab.